Customer Care
Refund Policy
We want you to love what you buy. If a refund is due, here is exactly how it works.
When a refund applies
- An approved return under our Shipping & Returns policy.
- An order cancelled by you before it has been dispatched.
- An order we are unable to fulfil, for example if a piece is out of stock.
- A damaged, defective or incorrect item reported within 48 hours of delivery.
Order cancellation
Orders can be cancelled free of charge any time before dispatch — simply call or WhatsApp us with your order number. Once a piece has been dispatched, our returns process applies instead. Customised and made-to-order pieces cannot be cancelled once crafting has begun.
How refunds are processed
- Refunds are issued to the original payment method only.
- Once approved, we initiate the refund within 3 business days.
- Your bank or card issuer typically credits it within a further 5–7 business days.
- Shipping charges are refunded only when the return is due to our error.
Gold rate fluctuation
For rate-linked gold and silver pieces, refunds are made at the value shown on your original invoice. Market rate movements after your purchase do not affect the refund amount.
Questions about a refund
Contact us with your order number at hello@example.com or call +91 00000 00000.